Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  

To be eligible for a return, your item cannot be flagged as a non-returnable item and your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at misshelved@domaingames.co.  If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at misshelved@domaingames.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Misshelved, as a seasonal product, falls under our non-returnable items policy. Additionally, please note that other non-returnable items include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding the return eligibility of your specific item, we encourage you to contact us for further assistance.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
We regret to inform you that at this time, we do not offer shipping services to customers located within the European Union (EU). We apologize for any inconvenience this may cause and appreciate your understanding.  We are a small business and cannot honor the 14 day cooling off period.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at misshelved@domaingames.co.